Legal
Privacy statement
Last updated: 6 November 2026
We handle your data with care and only ask for what we need to help you. Below you can read what we collect, why, and what your rights are.
Who we are
Innovagent is an initiative of Nierto Solutions, registered with the Dutch Chamber of Commerce (KVK) under number 82716099. We are responsible for the processing of your personal data through this website.
What data we process
When you fill in the contact form, we receive your name, email address and message, and — if you provide them — your company name, phone number, the address of your current website and the choices you made in the selection guide. The selection guide itself stores nothing as long as you don't send anything.
Planning demo
When you request the planning demo we receive your email address. We send you one email with the link and information about planning, and let our team know you are viewing the demo. A cookie (ia_demo) remembers for 180 days that you already asked. We keep your address no longer than needed to stay in touch, and at most twelve months.
Orders and payments
If you order through this website, we process your name, email address, billing address and (for a business order) your company name, KVK and VAT number, together with what you order. We use these to carry out your order and make your invoice; the legal basis is the performance of the contract. Payments run through Mollie B.V. in Amsterdam, which processes your payment details under its own privacy statement; we see the status, the amount and the payment method, not your account or card number. When a payment starts, we keep your IP address and browser type for 400 days as evidence in case of a disputed payment (legitimate interest). We keep invoices and payment records for seven years, because the law requires it.
Why
We only use your data to respond to your request and, if you wish, to prepare a proposal for you. The legal basis is your consent and taking steps at your request before entering into a contract. We do not use your data for newsletters or advertising, and we never sell it.
How long we keep data
We keep requests for as long as needed to stay in contact with you, and no longer than twelve months after our last contact — unless you become a client, in which case the statutory retention periods apply. Server logs containing IP addresses are used only for security and are deleted after fourteen days.
Where your data is stored
This website runs on our own server in a data centre in Germany, within the European Union. Your request is forwarded to us by email. Payments are processed by Mollie B.V. in the Netherlands. We share your data with no one else, unless the law requires us to.
Cookies
This website uses no tracking, advertising or analytics cookies and loads nothing from third parties. Only when you use the contact form do we set one strictly necessary cookie to prevent abuse. It disappears when you close your browser.
Your rights
You may access, correct or delete your data, and you can withdraw your consent at any time. To do so, email us at info@innovagent.nl. If you are not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).